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1. If the request is to setup a new card:

   1. The DSP should have the physical card with them
   2. Make contact with ADTT@syr.edu and ADTT will find a time to help the DSP setup the card in the name of the user
      
      1. (Optional) After the account is created and the card is setup, the DSP can add the c- account to whatever groups the user may need
   3. The DSP can deliver the card to the user, please verify the actual user receives the card, and explain how to change the PIN (Reset Change Smartcard To Factory DefaultPIN)
      1. (Optional) ADTT can provide the expiration date of the smartcard certificate if the DSP would like to suggest to the user that they place a calendar appointment for it (we recommend 10 days prior to the actual expiration) 
2. If the request is to reset a smartcard:
   
   1. The DSP can collect the card from the user, reset the card (Reset Smartcard To Factory Default), and contact ADTT@syr.edu 
   2. We will assist in resetting the card just like the steps above.

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