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(4) Schedule or Dispatch the new Work Order.  MAKE SURE YOU contact the shop supervisor so they know this is a request that was not completed and had to be reopened.  Also make sure to add any notes to help the technician know has and hasn't been done (see #5 below).

(5) Add a Work Log to the new Work Order to let the technician know what was done with the previous work order and what the requester reports what was NOT done.

How do I know if the request is a Duplicate Request?  What do I do?

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