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Note: This turns red when there exists another work order in the same location within the prior 3 days
working on this one..
OR you may know that the new work order received is a duplicate
Example of how to relate multiple Service Requests to a single Work Order:
Service Request #1 is created for a Flood
Service Request #2 is created for the same Flood
Service Request #3 is created for the same Flood
(1) Create a Work Order for Service Request #1 as you normally would. Note the Work Order #.
(2) Open Service Request #2
(3) Go to the related records tab
(4) Click on Select Work Order or New Row in the Related Work Orders Section to relate the work order you already created for Service Request #1 to Service Request #2
If clicking on Select Work Order Button
a. Click on the Filter icon
b. Type in the Work Order Number in the Work Order Box
c. Hit <enter>
d. Check the Box Next to the Work Order
e. Click on Ok
If Selecting the New Row Button
a. Click on the arrow next to the Work Order Box
b. Select Go To Syracuse Work Order
c. Search for the Work Order your created for Service Request #1, hit <enter>
d. Select the appropriate work order from the results list to open the work order
e. Click on the link in the upper right that says Return with Value
(5) Save
(6) Do the same for Service Request #3
Once the Work Order is Completed, all 3 Services Requests will be resolved and send emails to all the requesters who entered the issues.
Note: The 1st Service Request will resolve as soon as the work order goes to complete, the subsequent service requests may take up to 30 minutes to go to resolved.
What if I create too many work orders for one service request? How do I cancel the extra work orders?
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