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Example email sent to the requester:
To Create a Work Order with No Service Request
Definitions:
Why create a Service Request: The requester gets notified when the job is complete.
Why create a Work Order with no Service Request: An internal facilities job where there is no notification required.
- From the Favorite Applications Portlet select Syracuse Work Order
- Click on the + New Work Order
- Enter the Short Description
- Enter the Long Description, not required
- Enter the Asset, not required but desired
- Enter the Work Order Location (it will default if you entered the Asset/Equipment being serviced)
- Select the Issue
- Click on Save
- Go to the Assignments Tab
- Add an assignment
- Assign to Shop, required
- Assign to Technician, not required
- Click on Save
