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Green Sheets

Create Service Request

FAQs

Can the technicians use their phone to update Maximo?  Yes, they will be given the information needed to connect to Maximo once we are live.

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Can they take pictures to add to the work orderord

er?  Yes.

Can they scan the barcode on the equipment to add it to the work order?  Yes.

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What other apps will be on the iPad by default?  Outlook, Teams, OneDrive, Web Browsers, SU BioRAFT

What Wi-Fi How do they useconnect to the internet?  AirOrangeX

What if they don't have a Wi-Fi signal?   The iPad will work offline and upload transactions once they are back in range of a Wi-Fi signal?

Do the iPads timeout like the desktop app?  Yes.  The technicians will be taught to make sure their iPad has not expired.  It is a simple process to get logged back in.

What if the iPad gets damaged?  All the iPads have AppleCare, the employee needs to see Liz Costa to initiate the repairs.

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Does everyone have an iPad?  No.  All shop technicians will have an iPad.  Custodial, Housekeeping, and Building Supervisors have an iPad.  Grounds will eventually be given iPads for vehicle/equipment inspections.  This will be later in 2024.

Can technicians create work orders?  Yes.  They can create work orders for themselves and for other shops.  They cannot assign work orders to other technicians, only supervisors can do that.

Maximo App

Click on the dice at the bottom to bring up the main page

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My Schedule shows the technician assigned to them and assigned to their shop

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Work Orders are sorted by Priority, then last change date

• Corrective Maintenance Work Orders are priority 2
• Preventive Maintenance Work Orders are priority 3

After clicking on the carrot on the right, they'll see the work order details:

• Short Description
• Long Description
• Is it Corrective or Preventive Maintenance
• Category of the issue
• Location of the problem
• Asset information, if attached
• Location Safety Information
• Asset Safety Information, if the asset is attached
• Any attachments the requester has added (pictures, diagrams, etc.)
• When the issue was reported
• Who reported the issue
• The phone number of the person who reported the issue

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