This page provides information for students with PlayPosit questions or issues. For additional information you can visit PlayPosit's knowledge base or email help@syr.edu.
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Student Interface Overview
PlayPosit's documentation pages provide an overview of the interface from the student perspective.
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System Requirements
This page provides up-to-date information from PlayPosit about the minimum computer and internet specifications recommended for using PlayPosit.
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Video Streams Error
The PlayPosit player does it's its best to pre-load content so that once it's open you can navigate quickly. This can sometimes lead to loading errors on longer lectures, modules with many videos, and high quality content, especially if you have a slow connection or there are internet interruptions during the process.
In such cases, viewers will see an "Video streams failed to load" message appear in the upper right-hand corner of the player. Do not click on or dismiss these this error message. If un-clickedleft in place, the module will continue attempting to load and may succeed. If you click on or dismiss the message, the module will stop its attempt to load and you will be unable to access the content.
PlayPosit recommends a number of things you should try if a module will not load. These include:
Try an incognito browser window. Sometimes your browser's extensions or add-ons may be interfering with PlayPosit functionalities. For assistance with creating an incognito window in your browser, click here for Chrome, and here for Firefox.
- Try a different device type. If you are working on a tablet or mobile device, try watching the bulb on a desktop or laptop computer. If you are already on a computer, try out the bulb on a different device.
- Try a different network. If you are on wireless internet, try connecting to a different network. Some issues can be easily resolved by switching to a faster internet connection when streaming video.
- Update browser/try a different browser. Click here for Chrome update instructions and click here for Firefox update instructions.
- Clear browser cache and cookies. For information on how to clear cache/cookies on Chrome, click here. For information on how to clear cache/cookies on Firefox, click here.
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Scoring in the Review Sheet
In-Progress Attempt
When an attempt is underway, PlayPosit displays a grey circle graphic with an "In Progress" message below it. This graphic is not dynamic and looks the same regardless of your percentage completion.
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