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If a student experiences a technical problem while taking a test or needs an additional attempt, you can help by clearing the test attempt. When you clear an attempt, the grade is cleared from the Grade Center and the student can retake the test.

  1. In your course, go to the Grade Center > Full Grade Center.
  2. Locate the cell containing the student's test attempt, click on the dropdown arrow, and click View Grade Details.
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  3. On the Grade Details page, click Clear Attempt.
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  4. Click OK to confirm and remove the attempt.
  5. On the Grade History tab, the action is recorded with "Attempt Grade Cleared." In the Grade Center, no grade or icon appears in the student's test cell.

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