...
Does a Student Organization set up its own computer equipment or devices?
They can, although SE Technical Services can provide assistance if desired. SE Technical Services will need to be contacted for any device that is to be connected to the university network as those devices must be registered ahead of time and have all system updates applied after connected to the network. For large deployments of PC’s and laptops (e.g Dell and Apple computers), SE Technical Services can add the computer to the university’s Active Directory environment. This will allow for deployment of university-standard software (e.g. Microsoft Office) and allow for easier system updates.
...
Basic assistance for applications that are included in the standard University environment will be provided. Whenever possible, SE Technical Services will provide training materials to help student organizations get acquainted with this type of software. SE Technical Services will also provide guidance on configuring software for use within the University's computing environment. Separate arrangements should be made with SE Technical Services for more intensive training or for assistance with specialized applications that are not within the standard environment.
...
Yes. For standard computer configurations and common devices, SE Technical Services can assist student organizations with troubleshooting problems. For non-standard devices SE Technical Services will attempt to assist the student organization if the problem is within its area of expertise. Please note: SE Technical Services will not be able to assist students in troubleshooting problems with personally-owned computers; even if they are being used for student organization business. For personally-owned PC's, we recommend contacting ITS via email at help@syr.edu or by visiting anITS Service Center.
How are warranty repairs for computers handled?
SE Technical Services recommends that student organizations order computers with at least 3 years of warranty service if budget allows. The extra fee for this level or warranty is minimal and will usually pay for itself in the long run. If student organizations require assistance with warranty repairs on computer equipment, please contact SE Technical Services via email at sehelp@syr.edu and we can direct you to the appropriate vendor for repairs.
...
If the student organization wishes to purchase parts, or make repairs on its own, SE Technical Services can make recommendations for replacement parts and a course of action. At the student organization’s request, SE Technical Services will make basic repairs to malfunctioning computer equipment. These repairs would include such issues as replacing defective keyboards, mice, memory and hard drives. The student organization would be charged the cost of replacement parts.
...