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They can, although Technical Services can provide assistance if desired. Technical Services will need to be contacted for any device that is to be connected to the university network as those devices must be registered ahead of time and have all system updates applied after connected to the network. For large deployments of PC’s and laptops (e.g Dell and Apple computers), Technical Services can add the computer to the university’s Active Directory environment. This will allow for deployment of university-standard software (e.g. Microsoft Office) and allow for easier system updates.

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SE Technical Services provide assistance with software configuration?

Basic assistance for applications that are included in the standard University environment will be provided. Whenever possible, Technical Services will provide training materials to help student organizations get acquainted with this type of software. Technical Services will also provide guidance on configuring software for use within the University's computing environment.  Separate arrangements should be made with Technical Services for more intensive training or for assistance with specialized applications that are not within the standard environment.


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Troubleshooting

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SE Technical Services troubleshoot problems with computers or other technology for a Student Organization?

Yes. For standard computer configurations and common devices, Technical Services can assist student organizations with troubleshooting problems. For non-standard devices Technical Services will attempt to assist the student organization if the problem is within its area of expertise. Please note: ESE SE Technical Services will not be able to assist students in troubleshooting problems with personally-owned computers; even if they are being used for student organization business. For personally-owned PC's, we recommend contacting ITS via email at help@syr.edu or by visiting anITS Service Center.

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How Is Software Troubleshooting Handled?

ESE SE Technical Services can diagnose and troubleshoot software problems for most standard software applications. These applications include, but are not necessarily limited to, the Microsoft Windows and Apple MacOS operating systems, the Microsoft Office suite, and Adobe products. For specialty software (e.g. vertical market applications) it is recommended that the student organization contact the application vendor directly for technical assistance.

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The answer to many common technical issues can be found on Answers, the university’s web knowledgebase. ESE SE Technical Services maintains a space in Answers (https://answers.syr.edu/display/ESEIT/ESE+Technical+Services+Home) with some information specific to student organizations.

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Generally, it is recommended that a student organization contact ESE SE Technical Services first. We can be reached by email at esehelp@syr.edu and phone at 315-443-1436. If the problem requires the assistance of ITS, Technical Services will act as a liaison with ITS and handle the request.

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