Please direct your technology-related issues, concerns and questions to our helpdesk system (Orange Tracker) using the following methods (e-mail is preferred):
- Email your concern or problem to Orange Tracker via ischoolit@ot.syr.edu. We strongly encourage reporting issues via the ticket system, for better tracking and information gathering.
- Call 315-443-4490. If no one is available to answer, please leave a voicemail! It will be transcribed into a ticket in the Orange Tracker system.
| Note |
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Please avoid contacting individual IT staff members to |
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request support. Submitting a ticket will get you the quickest response since your issue is viewable by all staff. |
IT Staff
| Name | Title |
|---|---|
Roger Merrill | Director of Information Technology |
Ryan Drescher | Technology Manager |
Thuc Phung | Academic Technology Specialist |
| Nick Neal | System Administrator |
Location and Hours
The Technology Services office is located in Hinds Hall, room 002M.
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