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• In general, all SOE listservs are governed by Syracuse University listserv policies and procedures.
• This policy applies to all SOE faculty and staff who both receive SOE listserv messages and who may request a message be distributed to listservs (see Procedure for Sending a Listserv Message below).
• Any member of a listserv can send an email to that listserv email address to request it be sent to all recipients. As the School of Education’s list manager and moderator, the Executive Assistant to the Dean gives final approval for any message sent to faculty and staff listservs.
• If a listserv email is not approved, the Executive Assistant will work with the original sender to correct the email, explain policies, and/or offer an alternative mode of communication.
• Messages should be sent to the most appropriate list on the SOE Listserv Tree. Suggestions of message types for each list are offered below.
  • If in doubt, ask the Executive Assistant to the Dean or Director of Marketing and Communications which list is appropriate for your message.
• Technical questions about listservs should be directed to soehelp@syr.edu.
• Only internal, official communications are appropriate for SOE listservs:
  • School-wide announcements, such as academic and community events
  • Personnel notices (hiring, retirement, tenure, promotion)
  • Some personal notices, as determined by the Office of the Dean
  • Official and administrative notices (School and University policies, business, or transactional reminders)
  • Program-to-program communications (course and research opportunities).
• Given the official nature of listserv communications, all SOE faculty and staff are automatically listserv subscribers and are placed within an appropriate list.
  • Faculty and staff cannot unsubscribe from a list
  • If you believe you have been placed on a wrong or inappropriate list—or if you should be on a listserv but aren’t—contact the Executive Assistant to the Dean.

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1. Any SOE community member can compose an appropriate listserv message and submit it for approval.
2. Using the above policies, determine whether 1) your message is appropriate for a listserv and 2) which listserv best suits the message.
   1. If in doubt, contact the Executive Assistant to the Dean or Director of Marketing and Communications.
3. Copy the listserv email address into the "To" line.
4. Compose message taking care to 1) provide a properly descriptive subject line; 2) write a concise message with appropriate links and actions; and 3) provide your contact information.
5. Listserv messages to members of the SOE community must follow accessibility guidelines, including:
   1. Alternative text for images
   2. No text-dominated images
   3. Accessible color contrast
   4. Accessible PDF documents and other attachments
   5. Nested headings if titles and sub-titles are used
6. When you send the email, it will first go to the Executive Assistant to the Dean for approval.
   1. If approved, you also will receive the message (assuming you are a member of the listserv to which it is sent).
   2. If not approved, the Executive Assistant will help you fix the email, explain why it cannot be sent to a listserv, and/or offer an alternative mode of communication.

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